At Touch of Kare, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services. By using our services, you agree to the terms of this Privacy Policy.
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Information We Collect
We may collect the following types of information:- Personal Information: Name, address, phone number, email, date of birth, and other identifying details.
- Health Information: Medical history, treatment plans, care needs, and emergency contact details, as necessary for providing in-home care.
- Financial Information: Payment information and billing details.
- Usage Data: Information about how you interact with our website or applications.
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How We Use Your Information
We use the information we collect to:- Provide personalized in-home care services.
- Communicate with you regarding your care plan and appointments.
- Process payments and manage billing.
- Ensure compliance with legal and regulatory requirements.
- Improve our services and ensure quality care.
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SMS Terms & Conditions
3.1. Consent to Receive SMS Communications
When you provide your phone number as part of our SMS consent process, it will be used solely for communication purposes. We do not share your phone number with third parties for marketing.
You consent to receive informational text message responses in relation to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out of receiving text SMS at any time by replying STOP or by sending an email to info@touchofkare.com. Reply HELP for support.
3.2. Types of SMS Communications
By consenting to receive text messages from Touch of Kare you may receive texts related to:
- Appointment reminders
- Follow-up care messages
- Billing notifications
- Promotions or special offers (only if explicitly agreed upon)
Example:
“Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to unsubscribe from SMS messages from Touch of Kare at any time.”3.3. Message Frequency
The number of messages you receive may vary depending on the nature of the communication. For example, you may receive up to 2 messages per week related to appointments or account status.
3.4. Message & Data Rates
Standard message and data rates may apply based on your mobile carrier’s pricing plan. Charges may vary for domestic and international messaging.
3.5. How to Opt In
You can opt in to receive SMS messages by:
- Submitting an online consent form on our website
3.6. How to Opt Out
You may opt out at any time by replying STOP to any SMS message you receive, or by emailing us at info@touchofkare.com. You can also contact us directly to request removal from our messaging list.
3.7. Need Help?
If you encounter any issues, you can:
- Reply with the keyword HELP
- Or contact us at www.touchofkare.com/home-care-contact-us.
If you prefer not to receive SMS messages, simply leave the SMS consent box unchecked on our forms.
3.8. Standard Messaging Disclosures
- Message and data rates may apply
- You may opt out at any time by texting STOP or emailing info@touchofkare.com
- For support, text HELP or refer to our Privacy Policy and Terms and Conditions page
- Message frequency may vary depending on the service
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Information Sharing and Disclosure
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent this information will not be shared with any third parties. However, we may share information with:- Healthcare Providers: To coordinate your care.
- Payment Processors: For billing purposes.
- Authorized Representatives: As directed by you or as legally required.
- Legal Authorities: When necessary to comply with the law or protect our rights.
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Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. -
Your Privacy Rights
You have the right to:- Access and request a copy of your personal information.
- Request corrections to inaccurate or incomplete data.
- Withdraw consent for data processing, where applicable.
- Request deletion of your information, subject to legal and contractual obligations.
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Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us at:
Touch of Kare
3350 Riverwood Pkwy, Ste. 1900,
Atlanta, GA 30339
Phone: 678-203-9574
Email: info@touchofkare.com